Terms and Conditions
Services provided by Allaboutbabies are subject to the terms and conditions outlined in this document. These come into force at the time of booking our service.
1.1 Full Sleep Support Plans
The full cost of the service requested is payable in advance of the agreed consultation date in order to secure your booking. If payment is not made within 72hrs of receipt of your invoice your date will be offered to the next client in line and you will be asked to re-arrange. All fees are non-refundable from the onset of the initial consultation.
Allaboutbabies are under no obligation to refund consultation costs if the client chooses to terminate the working relationship after receiving an initial consultation.
1.2 Workshops (Private Groups)
At the time of booking the client pays a £25 deposit to hold the date (non-refundable). Full payment is due via bank transfer 48hrs in advance of the workshop.
Workshops taking place over 10miles from WD6 may incur additional charges.
1.3 Workshops (Individual bookings for Allaboutbabies workshops)
At the time of booking the client pays the full cost of the workshop to secure the time and date.
1.4 Telephone Consultations
Payment is required to secure the date of your consultation. If payment has not been received at least 48hr in advance of the consultation your slot may be offered to another client. If phone calls go over the assigned time payment will be due within 48hrs and details sent by invoice to the client.
2. Cancellation / rescheduling appointments
2.1 Full Sleep Support Plans
Please see the terms outlined below.
Cancellation terms: With MORE than 48 hours notice from the date of your initial consultation a full refund will be given.
With LESS than 48 hours notice from the date of your initial consultation 50% of the total fee is payable. Cancellations on the day will are non-refundable.
Rescheduling terms: With two day’s notice (48 hours) or more, you are entitled to reschedule your initial consultation to a time that is convenient to both client and consultant at no extra cost.
2.2 Workshops (Private and Private Groups)
Allaboutbabies reserves the right to cancel any Private Groups Workshops, as deemed appropriate or necessary, in particular those workshops that result in less than 4 bookings.
In the event of a workshop being cancelled by allaboutbabies, you will be offered the choice of an alternative workshop (subject to availability) or a full refund;
Private groups workshops cancelled by the Client are subject to the following terms: With MORE than 48hrs notice – deposit kept but any other payments will be refunded.
With LESS than 48hrs notice – no refund will be offered.
2.3 Rescheduling terms
Rescheduling can be arranged at a time that is convenient to both client and consultant at no extra cost.
2.4 Telephone Consultations
Telephone consultations can be rearrange at a mutually convenient time but are non-refundable once booked.
3. Sleep Log and Support for Full Support Plans (2 & 4 weeks)
It is vital that the sleep log is received prior to your consultation. If you are having any problems sending these documents to us, please contact your consultant at Allaboutbabies as soon as possible. Failure to contact us or provide these documents will delay your consultation. Support package support starts on the date that the client begins the plan and this should be within 7 days of receiving it.
4. Personalised Sleep Plan for Full Support Plans
We will email (or post if needed) the sleep plan to you within 3 working days of the consultation.
Sleep Support Plan should start within 2 weeks of being received. A delay in starting may incur additional charges if an additional consultation is required.
5. Ongoing Support
5.1 Full Support Plans
Victoria is available to answer questions and provide support via email between 8am-8pm 6 days a week (excluding Saturdays) during your support period. Victoria will always endeavour to respond to questions as quickly as possible however due to other professional and personal commitments please be aware that there is a maximum time frame of 24hrs for responding.
Telephone calls can be request and arrange at a mutually convenient time.
I do request you update me daily on your child’s progress and if I haven’t heard from you for over 24hrs I will get in touch to check in on you.
5.2 Private Sleep Shaping Workshop
The 4 follow up emails given as part of this package should be used within 6 weeks of the consultation or before the baby turns 6 months. Allaboutbabies will respond to emails received within 24hrs.
6. Working Hours
Allaboutbabies work 6 days a week, excluding Saturdays and aim to reply to all correspondence within 24hrs.
7. Sleep Support Outcomes
At Allaboutbabies we are knowledgeable, helpful and empathic professionals who will support you in implementing a plan that fits in with your family. We cannot guarantee a ‘perfect sleeper’ but aim to work with you to bring about positive change in your child’s sleep. In our experience, families that show full commitment, perseverance and consistency to the sleep programme see the best results. Refunds will not be given based on results.
8. Safe Sleep
Allaboutbabies recommends all clients follow safe sleep advice as outlined by the Lullaby Trust https://www.lullabytrust.org.uk/. We do not recommend or support parents who go against SIDS advice and any client choosing to do that does so at teir own risk.
9. Confidentiality & Safeguarding
All discussions which take place between the client and Allaboutbabies are confidential and will not be shared. Allaboubabies will not share any information with a third party without the clients permission. However, if Allaboutbabies believes there is an issue of child welfare, or that a client is a danger to themselves or others this information may need to be passed on to an appropriate source regardless of permission. This will always be discussed with the client first.
Sleep plan & techniques are for the client only and should not be passed on to anyone else.
Please also take note of our GDPR Policy which is freely available on our website.
Information, guidance and techniques provided within Allaboutbabies courses & workshops are for educational purposes only. Information given as part of Sleep Support Plans are Allaboutbabies suggestions and recommendation. The information provided by any of Allaboutbabies services is not a substitute for proper medical advice. If in doubt, please consult your doctor or licensed medical practitioner.
Please be aware, Allaboutbabies Terms and Conditions can be changed without notice and if any changes arise, these will be posted on our website.